Frequently Asked Questions
Everything you need to know about shopping with The Shops at Mount Vernon.
What are your standard shipping times and rates?
We offer standard shipping across the United States, typically arriving within 5-7 business days. Shipping rates are calculated based on order weight and destination at checkout. Expedited shipping options are available for an additional fee.
What is your return policy?
We want you to be completely satisfied with your purchase. You may return most new, unopened items within 30 days of delivery for a full refund. Please note that original shipping costs are non-refundable unless the return is a result of our error.
Are the products sold online the same as those in the physical gift shop?
Yes, our online store features a curated selection of our most popular items, including historical reproductions, home decor, and gourmet foods found in our physical location at Mount Vernon.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we primary ship to addresses within the United States and Canada. For other international inquiries, please contact our customer service team to discuss potential shipping arrangements and customs fees.